EssentialCare for control rooms
Ultimate peace of mind
- Expert support
- Long product lifetime guaranteed
- Shorter response time
- Operational cost predictability
Upgrade to EssentialCare Pro
Upgrade to EssentialCare Pro
For the critical operations applications that require permanent attention and premium support, EssentialCare can be upgraded to EssentialCare Pro with the optional Pro pack. The “Pro” upgrade is the perfect choice when you want to rely on Barco expertise to fully support your customer.
| 24/7 HELPDESK | FIRST LINE SUPPORT |
| Barco expert helpdesk available around the clock to support you or the end-user. | End-users’ calls can be forwarded directly to Barco’s expert helpdesk |
| PREVENTIVE MAINTENANCE | ON-SITE ASSISTANCE |
| One visit per year by a Barco Customer Service Engineer who will check and maintain your equipment to sustain the best performance. | In the unfortunate event that something would fail anyway and cannot be remotely fixed, a Barco Service engineer will be on-site by the next business day. |
Your reputation is our priority
Your customer’s visualization solution was a big investment and that’s why it deserves the best possible treatment. With our EssentialCare service pack, we offer maintenance and support services to help you solve issues faster, so you can live up to your customer expectations.
EssentialCare is designed to help you maximize the uptime of your customer’s mission-critical systems while keeping support and maintenance costs under control.
Meet EssentialCare
- Support duration – up to 5 years and longer for RPC or LED video walls
- Support services – Service portal to log incidents and access our extensive knowledge base
- Service portal to log incidents and access our extensive knowledge basePriority business hour helpdesk
- Priority business hour helpdesk
Meet EssentialCare for Hardware
- Hardware coverage- Advance swap service
- Advance swap serviceExpress shipment
- Express shipmentFirmware updates (for the display portfolio)
- Firmware updates (for the display portfolio)
Meet EssentialCare for Software
- Software coverageUpdates, bug fixes, security patches
- Updates, bug fixes, security patchesHW/SW compatibility guarantee
- HW/SW compatibility guaranteeBarco CTRL's coverage is managed by a support license
- Barco CTRL's coverage is managed by a support license
Your benefits
Peace of mind with long term support
- Up to 5 years support available on all products
- Up to 10 years support available for rear projection cubes or LED TruePix
- Direct support from Barco service engineers
- Increased success rate of first intervention
Speed up response time to maximize end-user’s system uptime
- Issue priority handling with 1-hour response time
- Full-time access to self-help web portal
- Advance swap and express shipment of replacement parts
- Firmware and software always up to date to perform at best
Increase service revenue and keep costs under control
- Reduce spare parts inventory costs
- Upgrade systems cost-effectively
- Avoid non-budgeted support and maintenance costs
- Easy parts return process
Some service offerings may not be available in all regions. For availability of services in your country, please check with your Barco Sales representative
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