What are the available parameters for the ClickShare Desktop App installer (MSI)

Article number: [3329] - Legacy code: [12000]

Applicable to

A typical scenario is that the IT administrator creates a Windows command script file that triggers a silent installation of the ClickShare Desktop App using msiexec.exe

Next to the general msiexec.exe parameters, the following ClickShare specific parameters can be passed to manage the deployment:

USER_EXP is a deployment parameter used to select a pre-configured user experience for an application. Once this experience is chosen during deployment, it becomes fixed and cannot be changed by end users through the application's preference settings. This ensures a consistent user interface and controlled experience across all instances of the application, preventing any customization by the end users and maintaining uniformity throughout the application's use. For full details, click here.

Supported parameters

Parameter	Accepted values	Description	Available in
ACCEPT_EULA	YES	Mandatory parameter
BETA_PROGRAM	YES, NO	Optional parameter Default value: YES To control the “Beta Program” UI option NO: NO UI option for Beta Program in the app	v4.19+
PRODUCT_USAGE_ANALYTICS	YES, NO	Optional parameter Default value: YES To turn on and off “Usage Statistics” BETA_PROGRAM will be NO when PRODUCT_USAGE_ANALYTICS is set to NO	v4.13+
APP_BASED_CONFERENCING	YES, NO	Optional parameter Default value: NO To install the driver for App Based Conferencing (Smart Meeting Flow)	v4.15+
VIRTUAL_AUDIO_DRIVER	YES, NO	Optional parameter Default value: NO Use ONLY for certain laptops that have an audio issue VIRTUAL_AUDIO_DRIVER can only be YES when APP_BASED_CONFERENCING is set to YES	v4.19+
DEFAULT_UI	MINI, LARGE	Optional parameter Default value: Not Set To decide the UI style of the app MINI: The UI style is Mini and the users can not switch to the Large UI style LARGE: The UI style is Large and the users can switch to the Mini/Large UI style Not Set: The UI style is the last setting or Large and the users can switch to Mini/Large UI style.	v4.35+
DEFAULT_UI	MINI, LARGE	Optional parameter Default value: Not Set To decide the UI style of the app MINI: The UI style is Mini and the users can not switch to the Large UI style LARGE: The UI style is Large and the users can switch to the Mini/Large UI style Not Set: The UI style is the last setting or Mini and the users can switch to Mini/Large UI style.	v4.23 - v4.34
CALENDAR_INTEGRATION	YES, NO	Optional parameter Default value: Not Set To turn on and off “Calendar Integration” and its UI option NO: Calendar Integration is turned OFF and the users can not see the UI option in the app YES: Calendar Integration is turned ON and the users can see the UI option to turn it OFF/ON in the app Not Set: Calendar Integration is turned OFF and the users can see the UI option to turn it OFF/ON in the app Starting from v4.27.2, Calendar Integration will be turned OFF whenever the App is auto-updated.	v4.28+
AUTO_UPDATE	YES, NO	Optional parameter Default value: YES To control if the app will be automatically updated or not	v4.28+
EXTENDED_DESKTOP	YES, NO	Optional parameter Default value: Not Set To install the Extended Desktop driver NO: The Extended Desktop driver will not be installed YES: The Extended Desktop driver will be installed Not Set If the extended desktop driver of Extension Pack is found, the Extended Desktop driver will be installed and overwritten If the extended desktop driver of Extension Pack is not found, the Extended Desktop driver will be not installed	v4.31+
USER_EXP	LUI BB SB SA	Optional parameter Default value: LUI To select a pre-configured user experience. Once the experience is chosen in the deployment, it cannot be changed in the application preference by end users. LUI: Experience prior to 4.37, planned to be deprecated before the end of 2024. BB (Basic Button): Intuitive sharing experience with simplified UI flow. It only works when using a button. Grab peripherals with a Button in hybrid meetings and connect to ClickShare to share your desktop. SB (Smart Button):Advanced meeting experience with Teams and Zoom conferencing. It only works when using a button. Hostflow: ClickShare automatically guides you as a host or participant. ConferenceView: share your content and meeting participants side by side in hybrid meetings. SA (Smart App): Full application experience with peripheral integration. Use ClickShare App to connect and share (local and remote). App-based conferencing: grab the room peripherals with ClickShare App. PresentSense: Automatically detect and seamlessly connect to ClickShare. Depending on the USER_EXP option set, the current settings of the following parameters will be affected: When USER_EXP is set to "BB" or "SB" CALENDAR_INTEGRATION, APP_BASED_CONFERENCING and VIRTUAL_AUDIO_DRIVER will set to "NO" DEFAULT_UI will set to "LARGE" When USER_EXP is set to "SA" CALENDAR_INTEGRATION will be set to "NO", APP_BASED_CONFERENCING and VIRTUAL_AUDIO_DRIVER will set to "YES" DEFAULT_UI will set to "LARGE" When USER_EXP is set to "LUI" The current settings for CALENDAR_INTEGRATION, APP_BASED_CONFERENCING, VIRTUAL_AUDIO_DRIVER and DEFAULT_UI will remain unchanged. Nevertheless, the users will still be able to modify these parameters by using the available values for them.	V4.38+
~~TARGETDIR~~	~~Valid directory~~	[This parameter is deprecated in V4.28 and onwards] Optional parameter Default value : C:\ClickShareApp The following directories are not allowed: C:\Program Files, C:\Program Files (x86), C:\ProgramData, C:\Users, C:\Windows, C:\Recovery, C:\OneDriveTemp	v4.4 - v4.27.2

Features of User_Exp

Installation	Desktop app Not Installed		Desktop app installed with MSI (4.38+)
App Type	Button App (v4.38+)	Button App(~v4.37)	Basic Button	Smart Button	Smart App	Legacy
UI Mode (Switch Toggle)	Yes New (Large)/Old(Small)	Yes New (Large)/Old(Small)	No New (Large) only	No New (Large) only	No New (Large) only	Yes New (Large)/Old(Small)
Work Mode	with Button only	with Button only	With Button Only	With Button Only	With Both App and Button	With Both App and Button
Smart meeting flow	No	No	No	Yes	Yes	Yes
APP_BASED_CONFERENCING DRIVER	No	No	No	No	Yes	Yes (can be turned on/off with option)
PresentSense	No	No	No	No	Yes (can be turned on/off with app UI setting)	Yes (can be turned on/off with app UI setting)

Command line examples:

# Normal installation
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES

# Disable usage analytics
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES PRODUCT_USAGE_ANALYTICS=NO

# Install to non-default path
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES TARGETDIR=D:\CSApp

# Normal installation + install the App-based Conferencing drivers
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES APP_BASED_CONFERENCING=YES

# Installation with disabling Beta Program
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES BETA_PROGRAM=NO

# Installation with Mini UI
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES DEFAULT_UI=MINI

# Installation with disabling Calendar Integration
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES CALENDAR_INTEGRATION=NO

# Installation with disabling Auto Update
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES AUTO_UPDATE=NO

# Installation with Extended Desktop Driver
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES EXTENDED_DESKTOP=YES

# Enable Basic Button experience
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES USER_EXP=BB

# Enable Smart Button experience
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES USER_EXP=SB

# Enable Smart App experience
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES USER_EXP=SA

# Enable Legacy UI experience
msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES USER_EXP=LUI

Info! If you see api.amplitude.com being rejected by your firewall or proxy, this is the statistics engine of the client attempting to upload anonymous usage information. It can be disabled individually per client or system-wide with the PRODUCT_USAGE_ANALYTICS=NO switch. The installed client may need to be deleted from the system(s) before installing the MSI again. The latest client performs a complete uninstall before re-installing the client - If the original driver was in use by the OS during the MSI installation, the PC will need to be rebooted to reload the HIVE.

See the following KB articles for information on how to install the MSI file through Windows Command Scripts.

Version 4.27.2 and lower (how to: KB 2531)
Version 4.28 and higher (how to: KB 8156)

Troubleshooting tips:

If there are any issues, it is possible to create a .txt file including the detailed log of the MSI deployment. To do so browse to the folder where the ClickShare Desktop App msi file is stored and use command:

msiexec.exe /i ClickShare_Installer.msi /qn ACCEPT_EULA=YES EXTENDED_DESKTOP=YES
CALENDAR_INTEGRATION=NO APP_BASED_CONFERENCING=YES DEFAULT_UI=MINI /L*v .\toto.txt

This will create a log file called "ilog.txt" in the current working directory with the detailed Windows Installer Package logs. See KB 2149 for details.