How can I use Modular Setup (Preview) with ClickShare CX-50 Gen2?

Prerequisites 

1. CX-50 Gen2
2. USB peripherals (Camera and speakerphone)
   See KB 3554 for details
3. Compute unit (Windows systems running MTR):
   • HP Elite Slice G2
   • Lenovo ThinkSmart Hub 500
   • Intel NUC
4. Touch controller
5. Display
6. Cables: HDMI™, USB and Ethernet

Installation and configuration

Installation (Intel NUC and Logitech Tap as an example)

1. Connect NUC HDMI output to the display using an HDMI cable.
2. Connect NUC USB-A port to the Logitech converter using a USB cable.
3. Connect the Logitech converter to the Logitech TAP via an Ethernet cable to make the HDMI input port of Logitech TAP available.
4. Connect the CX-50 Gen2 HDMI output to the Logitech TAP HDMI input using an HDMI cable.
5. Connect NUC USB-A port to the CX-50 Gen2 front USB-C port using a USB cable.
6. Connect USB peripheral to the CX-50 Gen2 rear USB-A/C port using a USB cable.

Configuration

1. In the ClickShare Configurator do the following:
   1. Enable HDMI output:
      1. Unplug the USB peripheral(s) if connected any.
      2. Go to the Display & Audio > Outputs, select Enable audio and select HDMI in the Audio output drop-down menu.
         
         
          
   2. Make the following connections:
      1. Re-plug the USB peripheral(s) that were disconnected in step 1.a.i onto the CX-50 Gen2.
      2. Connect CX-50 Gen2 front USB-C port to the (MTR) computer unit USB-A port.
      3. Connect CX-50 Gen2 HDMI output to (MTR) Room System HDMI input.
          
      Note: Please avoid connecting CX-50 Gen2 front USB-C port to USB-C (MTR) computer unit. When the (MTR) computer unit supports DisplayPort over USB-C, it will create a video loopback.
       
   3. Go to the Display & Audio > Peripherals, select Enable peripheral switching and then select Modular Setup (Preview). Wait until the system is ready.
      
      
      
      Caution: Make sure that the ClickShare Button is not plugged in to the laptop when enabling the Modular Setup (Preview) in the ClickShare Configurator.
      
      
       
2. In the Logitech TAP do the following:
   1. Go to the Settings > Peripherals and do the following:
      
      
       
      1. Audio: select Echo Cancelling Speakerphone for the Microphone for Conferencing, Speaker for Conferencing and Default Speaker
      2. Cameras: select your camera as Default Video Camera
      3. Click Save and exit
          
   2. Go to the Settings > Meetings, enable Automatic screen sharing and click Save and exit.
      
      
       

Known limitations

1. When Modular Setup (Preview) is enabled, Button pairing with the Base Unit is not possible in Room System mode. Make sure that all Buttons have already been paired before enabling Modular Setup (Preview).
2. When Modular Setup (Preview) is enabled, only the ECO mode (in the ClickShare Configurator) can be used. If attempted to enable the Standby mode, it will automatically switch to the ECO mode.
3. Shared content will be visible on the meeting room display after a delay of a few seconds (approx 6 to 10 seconds).
4. An alert will be sent to the Teams admin portal whenever the system switches to BYOM mode, it happens because peripherals are detected unplugged from MTR. To disable, please configure your MTR system such that it does not send alerts to the Teams admin.
5. When a call is running on the MTR system and a user connects the button on his laptop and manually selects the "Room speakerphone"  as default audio output, the audio and video of the MTR will switch to the ClickShare and leave the MTR call in a bad state. This setting is stored by windows internally so do make sure this is set to select "Clickshare speaker" as default audio.
6. Logitech, Zoom Room and ClickShare setup: The prompt window for peripheral switching does not appear on the Logitech Tap when the user plugs in the ClickShare Button and selects Room Camera. However, this issue does not occur when the user plugs in the Button and selects the Room Speakerphone
   This situation occurs under the following circumstances: If a user plugs in the Button and selects Room Camera, then unplugs the Button without selecting any options like "BYOD mode" or "Screen Share" on the prompt window in the Logitech Tap the subsequent user who plugs in the Button and selects Room Camera will not see the prompt window for peripheral switching in the Logitech Tap. To resolve this, the user must select the Room Speakerphone when plugging in the Button. 
7. Configuration of the MTR switching is only possible via the ClickShare Configurator of the Base Unit, not via the XMS Cloud. 
8. Please do not connect the touch USB cable from the display to the CX-50 Gen2 . Content Sharing would be problematic when switching from Appliance mode to Device mode. Also, when user stops sharing from Teams client, it won’t be able to switch back to Appliance mode. This issue will be resolved in the upcoming ClickShare firmware release.

Related articles:

• What is Modular Setup (Preview) for ClickShare?
• What is an MTR and how it can be used with ClickShare?
• How to automatically switch from an in-room system to a BYOM mode with the ClickShare CX-50 Gen2
• What is the flexible meeting room feature on ClickShare and how can I use it?