Where and how can I check what firmware version my ClickShare device is running on?

Artikelnummer: [13401]

Van toepassing op

This article guides you on where and how to check the current firmware version your ClickShare device is running on. There are multiple ways to check for:

Checking firmware version using ClickShare Button
Checking firmware version using ClickShare Desktop App
Checking firmware version using ClickShare Configurator
Checking firmware version using XMS Cloud

Note: If you're an end user and encounter difficulties with any of the steps or actions outlined in the procedures below, please contact your ClickShare admin with details of the issue, including reference to KB13401, for the necessary assistance.

A. Checking firmware version using ClickShare Button

Plug the ClickShare Button for your ClickShare device into the laptop’s USB port.
In the ClickShare Button client that opens, click the hamburger menu and then select About.
You can find the firmware version of your ClickShare device under the Base Unit information.

B. Checking firmware version using ClickShare Desktop App

Launch the ClickShare Desktop App and connect to your ClickShare device.
In the ClickShare Desktop App, click the hamburger menu and then select About.
You can find the firmware version of your ClickShare device under the Base Unit information.

C. Checking firmware version using ClickShare Configurator

Login to the ClickShare Configurator of your ClickShare device (how-to, see KB 2324).
Navigate to Support & Updates > Firmware Update.
You can find the firmware version of your ClickShare device under the Firmware status.

D. Checking firmware version using XMS

Login to your XMS Cloud with your credentials (how to: see KB 2534).
Go to the Manage > Baseunits page, then surf to your ClickShare device to check the currently installed or running firmware version.