Turning hybrid work struggles into hybrid work success with ClickShare

France - 2023

Regional savings bank, Caisse d'Epargne des Hauts de France, sought to create a people- and performance-driven workplace at their new Euralille headquarters. Faced in the past with the challenge of cumbersome videoconferencing, they turned to Barco's ClickShare, for a definitive solution that boosted flexibility, collaboration and productivity for 3,000+ employees.

Barco solutions

ClickShare Conference CX-20
ClickShare Conference CX-30

Key benefits

A people-driven hybrid workplace
Enhanced productivity and flexibility
Better collaboration and meaningful connection

Context

Caisse d'Epargne des Hauts de France is a regional savings bank, part of the BPCE group (Banque Populaire, Caisse d'Epargne), serving the retail, corporate and institutional markets.

With more than 3,000 employees and over 300 branches and sites, this regional headquarters serves all customers in the Hauts de France and Benelux regions.

In March 2023, the company moved to a brand-new, state-of-the-art headquarters in Euralille, the business and commercial district in the heart of Lille. The project ´has brought together our employees in a favorable environment for them and the Caisse d'Epargne banking business´, Bruno Blondel (Director of Retail Estate Management) tells us.

Challenge

Caisse d´Epargne has consistently shown a keen interest in creating a conducive work environment that supports wellbeing and optimal performance for its workforce.

In 2019, the bank carried out company-wide research around the challenges their employees encounter in the workplace which revealed videoconferencing in hybrid meetings as a major culprit.

Jean Pierre Vandewalle (Director of IT Solutions Banking Assistance) expands on these inconveniences:

´Every time we had a meeting, we had to take five to ten minutes beforehand to ensure the room technology was working. This irritated everyone and we were not sure the meeting was going to work with the equipment we had.´

The Covid crisis that followed cemented a hybrid work model at Caisse d´Epargne, strengthening the bank´s resolve that a significant transformation toward a successful hybrid model was imperative: ´We wanted to design a new working environment for our employees. ´said Bruno Blondel.

And so, the wheels were set into motion for a new, modern headquarters that would make this aspiration come true.

Every time we had a meeting, we had to take five to ten minutes beforehand to ensure the room technology was working. This irritated everyone and we were not sure the meeting was going to work with the equipment we had.

Jean Pierre Vandewalle

Director of IT Solutions Banking Assistance

Solution

As part of the project for the new headquarters in Euralille, the company began to search for the best meeting room solution that will enable successful and productive hybrid work for their 3,000 employees.

Jean Pierre Vandewalle explains:

´We decided to look for a solution that was very easy for us to use and for all users, without distinction. Whether you're a member of the board or an employee, you'd use the same solution so that, wherever you go, you'd have the same user experience.´

Caisse d´Epargne found in ClickShare the answer to both their challenges and aspirations, deciding to install two of our most popular wireless conferencing solutions designed for hybrid meetings: ClickShare Conference CX-20 and CX-30.

Together with our integration partner Alive Technology, we kickstarted the process and deployed 133 ClickShare devices in record time.

Nicolas Bernard (Managing Director, Alive Technology):

´Barco's support team was there to ensure all integration operations went as smoothly as possible. All ClickShare devices were deployed in record time, and we (Alive Technology) were involved in the physical integration of ClickShare.´

Bruno Blondel concurs: ´Indeed, we were supported in this project by Alive Technology, which deployed the entire solution in record time, to the great satisfaction of our internal customers. ´

Results

Hybrid meetings in less than 7 seconds

Thanks to ClickShare Conference, the bank´s employees and its guests can now start a hybrid meeting from their laptop within seconds with just one click on the ClickShare Button or the ClickShare App, using any videoconferencing platform or meeting room equipment.

Consistent meeting experiences in any room, with any device

ClickShare has proved a flexible and versatile solution suitable for all working spaces in the Caisse d´Epargne headquarters.

Installed in huddle spaces, standard meeting rooms, a theater with a capacity of 50 people but also less conventional areas like café areas, ClickShare has enabled the same engaging and immersive experience in any setting for the bank´s workforce.

Jean Christophe Carre (Transformation Manager) confirms:

´The user experience in this building is homogeneous. Whether you're using a three-person bubble or a 50-seat theater, it's the same. You'll find ClickShare and the same ease of use.´

Effortless and user-friendly technology

ClickShare proved easy to use and, as promised, required no manual or training sessions — a self-explanatory technology that works intuitively for the employees and guests of Caisse d´Epargne.

´The objective was to have a solution that was very easy to use, no expertise required, because it had to be usable by our 3,000 employees. The ClickShare Conference solution enabled us to solve this problem and to work in a hybrid mode.´says Bruno Bondel.

In essence, ClickShare helped Caisse d´Epargne design a hybrid workplace in which their employees enjoy flexible working but also collaborate better, more productively and truly connect to each other regardless of their location:

´Today, I'm able to tell you that I'm fully content and recommend ClickShare Conference ´he concludes.

The user experience in this building is homogeneous. Whether you're using a three-person bubble or a 50-seat theater, it's the same. You'll find ClickShare and the same ease of use.

Jean Christophe Carre

Transformation Manager

Talk to us

Don't hesitate to contact us with your questions. Our team will gladly point you in the right direction.