This article covers troubleshooting black screen issues when sharing content with ClickShare.
| Issue | Solution/workaround |
|---|---|
| Black screen when sharing HDCP content | KB 4354 |
| ClickShare Button becomes red but fails to share the image after some time in unused state | KB 4551 |
| ClickShare Button does not share to the Base Unit when wallpaper is disabled | KB 8236 |
| ClickShare CX-50 connected to a Samsung QMxx or QBxxB series screen is not starting | KB 7239 |
| Sharing Netflix content via AirPlay | KB 3219 |
| Black flashes appear on the screen intermittently | KB 8677 |
| HDMI™ input not visible on screen when using HDMI™ input on CX-50 in standby mode | KB 4797 |
| Base Unit not waking up properly from deep standby mode via HDMI™ plug event | KB 3722 |
| Screen doesn't awake, flashes or doesn't show the full content | KB 4237 |
| Error message "Unable to share No display detected appears" | KB 5342 |
