This is a short e-learning training course to introduce service engineers to Barco’s service portal.
Description
This is a short e-learning training course to introduce service engineers to Barco’s service portal.
The aim of this training is to show how to use the portal, which provides a quick and easy-to-use interaction and is the preferred method for, logging service requests and RMA’s.
You will learn how to log in to the portal, create and manage service requests and correspond with the Barco service team.
Target Audience
Installation and Service engineers, Field Service engineers, Maintenance engineer, Support engineers, Help desk employees, Service coordinator, Pre-sales engineers, Repair technicians, Escalation engineers, Customer care managers, Customer Service managers
Prerequisites
None
Objective
How to access and use the service portal for service requests and RMA’s
