weConnect - How to solve screen sharing problems

No WiFi connection

• Wrong WiFi network
• Cannot access network

• Check if you have selected the correct WiFi network
• Confirm that the network password is correct

No connection to the cloud application

• Wrong address
• Incompatible browser
• No Internet connection

• Check that the supplied URL for the cloud application is entered correctly in the address bar. Ensure that you are using an HTML5 capable browser
• If your institute uses a proxy server, enter its information in the network settings of the device you are using
• Contact others to check if the Internet connection is interrupted

Cannot log in to the interface

• Wrong e-mail or password.
• User is not registered

• Re-check the supplied log-in data.
• Ask whether you have been added as a user to the system. If active approval is required, ensure that this has been given

MirrorOp cannot connect

• Hostname or code is incorrect

• Verify that the hostname and code shown on the display to which you wish to connect are entered correctly in the MirrorOp app

No audio from MirrorOp source

• Audio is muted
• Audio mirroring is not possible on Android

• Check MirrorOp preferences to see if the audio is muted. Check audio settings in Windows making sure that the correct MirrorOp driver is selected

Erratic operation of MirrorOp

• Hotkey interference

• Change hotkey controls in MirrorOp preferences

Cannot share via Google Chrome on MacOS

• Privacy & Security policy

• Allow screen recording to Google Chrome in
  System Preferences > Screen Recording > Privacy