Which ClickShare Base Unit is compatible with which ClickShare Button?

Artikelnummer: [3998] - Legacy-Code: [6454]

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The tables below provides an overview of which ClickShare Base Unit model is compatible with which ClickShare Button model. It is advised to only use the Buttons that were delivered with the Base Unit. To identify the ClickShare Base Unit model you are using, see KB 2865 for details.

CX-20/30/50, C-5/10 and Bar Core/Pro
CS-100(H), CSE-200(+) and CSE-800
CSC-1 and CSM-1

Info! The ClickShare Buttons are categorized into several generations: GEN 2.0 (R9861006D01), GEN 3.0 (R9861500D01 and R9861500D01C), GEN 4.0 (R9861600D01C and R9861600D01CUS) and GEN 4.1 (CSBTN004). All of these buttons are USB 2.0 devices.
R9861500D01 and R9861500D01 are USB Type-A Buttons
R9861500D01C, R9861600D01C, R9861600D01CUS, R9861600P01C and R9861600P01CUS are USB Type-C Buttons.
To identify the Button model your are using, please see below.

CX-20/30/50, C-5/10 and Bar Core/Pro
Base Unit model		Button model
	Bar Core: R9861632xxB1 Bar Pro: R9861633xxB2
	C-5: R9861505xx C-5 Gen2: R9861605xx C-10: R9861511xx CX-20: R9861512xx CX-30: R9861513xx	CX/C/Bar Button GEN 4.0 GEN 4.1
	C-5 Gen2: R9861605xx C-10 Gen2: R9861611xxB1 R9861611xxB2 CX-20 Gen2: R9861612xxB1 CX-30 Gen2: R9861613xxB2
	CX-50 Gen1: R9861522xx
	CX-50 Gen2: R9861622xxB2

xx stands for the regions (CN, EU, NA, RW, US and ZH)

Info! Gen 4.1 Button will only work in combination with Base Units running firmware version 2.12.0.12 or higher, see KB 5644 for details.

Info! ClickShare Bar Core and Bar Pro are only compatible with Gen4.1 Button.

CS-100(H), CSE-200(+) and CSE-800
Base Unit model		Button model
	CS-100: R9861510xx	CS/CSE Button GEN 3.0
	CS-100 Huddle: R9861510Hxx
	CSE-200: R9861520xx
	CSE-200+: R9861521xx
	CSE-800: R9861580xx

xx stands for the regions (CN, EU, NA, RW, US and ZH)

CSC-1 and CSM-1
Base Unit model		Button model
	CSM-1: R9861008CN R9861008NA R9861017EU	CSC/CSM Button GEN 2.0
	CSC-1: R9861005xx R9861006Bxx

xx stands for the regions (CN, EU, NA and JP)

Info! In the past, it was possible to use CSC/CSM Buttons with CS and CSE series Base Units and to use CS/CSE Buttons with CSC and CSM series Base Units. Since firmware 1.8, this is no longer possible as the CSC/CSM Button has reached the end of its life and has not been found to be secure enough to deliver the CS and CSE standards. This means they will no longer receive updates, meaning new functionalities will not be available and issues will not be solved and compatibility between these two generations has been disabled, meaning they can no longer be paired or used between generations.

Button's model identification

The GEN 2.0 and GEN 3.0 Buttons look the same but can be distinguished by the model number on the back of the Button. The GEN 4.0 and GEN 4.1 Buttons can be distinguished by both color and shape as well as the presence of the second "quick Button" at the top of the Button.