How to update ClickShare Base Unit firmware using XMS Cloud?

Base Units that need firmware update are displayed/indicated on the XMS Cloud Dashboard.

• Green bar: Firmware is up-to-date. Devices are running on the latest released software
• Orange bar: Firmware update is needed. Devices are running on a slightly older software version (two or three below the latest version).
• Red bar: Firmware update is needed. Devices are running on a very old software version.

Prerequisites

1. Make sure that the ClickShare Base Units whose firmware needs to be updated must be connected to the network, online and managed by the XMS Cloud.
2. Make sure that you have logged in to the XMS Cloud with your credentials and if you have rights to more than one tenant, a right tenant/company name in which your Base Unit(s) are located has been selected (how to: see KB 2534).

How to update the firmware on multiple Base Units simultaneously?

Method 1:

1. On the System Dashboard page navigate to the Bulk update section and click Update All to update all Base Unit types (in orange and red) simultaneously.
   
   
   
   OR
   
   Select a Base Unit type from the drop-down list and then click Update All to update the Base Units (in orange and red) of the selected type.
   
   
    
2. Read the message in the dialog box and click Update Now.
   
   

Method 2:

1. Navigate to Manage > Baseunits page and select the Base Units (in orange and/or red) for the firmware update and then click Update.
   
   
   
   OR
   
   Click the Base Unit type, select the Base Units (in orange and/or red) for the firmware update and then click Update.
   
   
    
2. Read the message in the dialog box and click Update Now.
   
   

How to update the firmware on a single Base Unit?

1. Navigate to Manage > Baseunits page and select a Base Unit (in orange or red) for the firmware update.
   
   
    
2. Initiate the firmware update using one of the following ways:
   • Click the Upload icon next to the Base Unit firmware.
     
     
      
   • Click the Update button at the bottom.
     
     
      
   • In the Actions menu column, click the gear icon (see #1) of the selected Base Unit and then in the Manage Baseunit page click either the Upload icon (see #2) or the Update button (see #3) .
     
     
      
   • In the Actions menu column, click the Quick View button of the selected Base Unit and then click the Update button in the panel opened.
     
     
     
     
   
    
3. A Dialog box will open if the Update button is clicked. Read the message in the dialog box and click Update Now.