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Why does my signage content look different on my 2 displays?

Número de artículo: [7197]

Aplicable a

Since firmware 02.17, when 2 displays are attached, we show signage on the primary display and the wallpaper on the other.

For firmware 02.14 up to 02.16, the signage content on 2 displays is observed to occur in 2 situations:
  1. The resolution and/or aspect ratio of the 2 displays are different
  2. There is a time delay in rendering the content on the 2 displays
 
Digital Signage on 2 displays is only available on the CX-50 Gen2 and this from FMW 2.14 onwards.
 

1. The resolution and/or aspect ratio of the 2 displays are different

When the resolution and/or aspect ratio of the 2 displays are different, the content on both screens can differ when the content does not scale automatically to match the display resolution and aspect ratio.

This can happen both in Extended and in Clone mode.
 
image.png
 
A possible workaround is to use displays with the same resolution and aspect ratio.
 

2. There is a time delay in rendering the content on the 2 displays

The signage content on the 2 displays are not synchronized. This means that the content of the 2 displays may get out of sync after a while.

A possible workaround is to reboot the Base Unit.

Barco is committed to improve this behavior in one of the next releases.

Propiedades

Última actualización 17 nov. 2023