Issue:
Occasionally the 4K HDMI™ output display looks scrambled (see picture below), after a reboot of the Base Unit the image may look fine again.
Solution:
This symptom is only observed on the 4K HDMI outputs in combination with usage of non 360-degree bond shielding HDMI cables supporting the HDMI 2.0 specification.
Using the proper HDMI cables or lowering the output resolution will fix this symptom, see KB 4297 for details.
Crear un caso de soporte técnico
- Preguntas técnicas
- Autorización de devolución de material (RMA)
- Seguimiento del estado de las solicitudes de servicio pendientes
- Pedidos de consumibles y repuestos.
