Issue:
Occasionally the 4K HDMI™ output display looks scrambled (see picture below), after a reboot of the Base Unit the image may look fine again.
Solution:
This symptom is only observed on the 4K HDMI outputs in combination with usage of non 360-degree bond shielding HDMI cables supporting the HDMI 2.0 specification.
Using the proper HDMI cables or lowering the output resolution will fix this symptom, see KB 4297 for details.
Créer un dossier d'assistance
- Questions techniques
- Autorisation de retour de matériel (RMA)
- Suivi de statut des demandes de service en attente
- Commandes de consommables et pièces de rechange
