How to verify monitor EDID settings and compatibility

商品编号: [4672] - 旧代码: [12065]

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Determining the capabilities on a monitor

It is impossible to test every vendor and every model of monitor or HDMI™ attached video device. However, we can obtain the EDID block that developers can use for troubleshooting (or you as a help desk member may be able to determine the issue with the results).

In order to obtain the required information please follow the steps in the procedure below: 

Prior to that, please download and install MonInfo here: https://www.entechtaiwan.com/util/moninfo.shtm 
 

  1. Connect the computer to the same HDMI port on the display where the ClickShare would normally be connected.
     
  2. Run MonInfo as administrator by right-clicking the .exe file and then selecting Run as Administrator from the contextual menu.


     
  3. Select the display that is listed as Real-time on the left-hand pane.


     
  4. Select File > Save as... to save the monitor information to a bin file.
     
    • Preferred timing will be the timing the screen is negotiating towards the ClickShare device. This can be up to 4K30Hz (not 60Hz).
       
    • Standard timings supported are the resolutions the screen supports.
       
    prefered timing.jpg
     
  5. For further support please contact Barco by creating a ticket (how to: see KB 6024). Ensure to attach the monitor information file to the ticket.

 

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上次更新时间 2024年4月22日